Service Level Objectives (SLO)

At Selgora, we are committed to providing a reliable, secure, and highly available platform for our Creators. We understand that your business depends on our service. This document describes our target service availability.

1. Uptime Objective

Our goal is to provide a Monthly Uptime Percentage of at least 99.5%.

The Monthly Uptime Percentage is calculated using the following formula:

"Downtime" is defined as the total number of minutes during a calendar month when the core functionality of the Selgora platform (specifically the Creator and Member dashboards) is unavailable.

Downtime does not include the unavailability of the Service due to the "Exclusions" listed below.

2. Scheduled Maintenance

To ensure the platform is secure and up-to-date, we occasionally need to perform scheduled maintenance. We will provide at least 48 hours' advance notice for any maintenance that we anticipate may cause service disruption. We aim to perform such maintenance during off-peak hours (typically weekends). Time for scheduled maintenance is not counted as Downtime.

3. Exclusions from Downtime

The following events do not constitute "Downtime" and will be excluded from any uptime calculation:

• Scheduled Maintenance as described above.
• Force Majeure Events, including but not limited to acts of God, natural disasters, acts of war or terrorism, government actions, or widespread internet or telecommunications failures.
• Third-Party Service Failures, including disruptions from our cloud hosting provider, payment processors (e.g., Stripe), or external AI service providers (e.g., OpenAI).
• Creator-Side Issues, including problems with your internet connection, local network, hardware, or software.
• Your Actions or Inactions, such as account misconfigurations, security breaches caused by compromised passwords, or violations of our Terms of Service.
• Malicious Third-Party Activity, including denial-of-service (DoS) attacks or other security incidents directed at Selgora or its infrastructure.

4. Our Commitment (No Service Credits)

This document describes our service level objectives and does not constitute a binding Service Level Agreement. While we will make every commercially reasonable effort to meet our 99.5% uptime target, failure to do so will not entitle Creators to any service credits, refunds, or other compensation. Our commitment to you is to be transparent about our performance and to work diligently to restore service as quickly as possible in the event of any disruption.