Frequently asked questions
How do you calculate the number of customers?
We calculate the total number of profiles across all of your teams. You can create as many teams as you want and all of them will be free. We don’t consider duplicate profiles between segments (you can have the same profile in many segments/lists and you will pay only once). However, if you have the same customer in 2 teams, they will be considered separate profiles.
How do you calculate my monthly cost?
We calculate the total number of profiles you have on the birthday of your signup with us. So for example, if you signup with 10.000 profiles and one month later you have 15504 profiles, then in the first month you will pay 149$ and in the second month 199$.
How easy is it to start using Selgora?
For Shopify and WooCommerce, after you signup, there is a one click setup step. We will redirect you to your shop and ask for permission to analyse your data. Once we have your permission, we will start importing your customers. This usually takes 5-10 minutes. Once all your data is analysed, you can access the dashboard and see all the relevant information for you. When something new happens in your store, we will automatically receive that information.
For other software, you can import your profiles from CSV, from the web panel, through API or from any Zapierd source. We will help you for free to import your customers.
Is there a long-term contract?
There is no long term contract. We are sure you will love Selgora, however, you can cancel your subscription at any time by accessing the account page.
Where’s the free plan?
At the moment we want to focus on the needs of our paying customers so there is no free plan. You can try Selgora free for 14 days.
Can I use it only if I have a WooCommerce or Shopify store?
No, we can integrate with all store platforms, even custom build shops. Selgora is also great for sales websites & funnels, SaaS, marketplaces. Actually, any software where you can build a customer/lead/user journey.
You can connect to our APIs and create hooks that will send us your data so we can analyse it. Unfortunatelly, the 1 Click Import feature is at this moment available only for WooCommerce and Shopify. Other platforms will be implemented as customers request them.