Frequently Asked Questions

Welcome to our FAQ! We've compiled answers to the questions we hear most often. Can't find what you're looking for? Contact our support team at support@selgora.com.

🚀 Getting Started

What is Selgora?

Selgora is an all-in-one platform that empowers content creators to monetize their expertise through courses, AI assistants, live events, and email marketing. Think of it as your complete business-in-a-box for the creator economy.

How much does Selgora cost?

We offer multiple pricing plans:

• FREE Plan: Start for free, pay only a 10% transaction fee when you make sales
• LAUNCH Plan: €29/month + 5% transaction fee
• SCALE Plan: €99/month + 3% transaction fee
• ENTERPRISE: Custom pricing with 0% transaction fees

Do I need technical skills to use Selgora?

Absolutely not! Selgora is designed for creators, not developers. Our visual builders, AI assistants, and templates make it easy to create professional content without any coding knowledge.

Can I migrate from another platform?

Yes! We support importing contacts from CSV files and can help you migrate your content from platforms like Teachable, Thinkific, or Kajabi. Contact our migration team for assistance.

💰 Payments & Billing

How do I get paid?

Payments go directly to your Stripe Connect account. You can set up daily, weekly, or monthly payouts based on your preference. The money is yours as soon as a customer pays.

What payment methods are supported?

Through Stripe, we support:

• Credit and debit cards (Visa, Mastercard, Amex)
• Digital wallets (Apple Pay, Google Pay)
• Bank transfers (for subscriptions)
• 135+ currencies worldwide

What are transaction fees?

Transaction fees depend on your plan:

• FREE: 10% of each transaction
• LAUNCH: 5% of each transaction
• SCALE: 3% of each transaction
• ENTERPRISE: 0% (custom flat rate)

Note: Stripe also charges their standard processing fee (typically 2.9% + 30¢).

Can I offer refunds?

Yes, you have full control over refunds through your dashboard. You can process full or partial refunds, and set your own refund policy.

📚 Content & Courses

How many courses can I create?

There's no limit! Create as many courses, modules, and lessons as you need. Your only limit is storage space, which varies by plan.

Can I drip content over time?

Yes! You can schedule content to release on specific dates or after a certain number of days from enrollment. This keeps students engaged and prevents overwhelm.

What file types can I upload?

We support:

• Videos: MP4, MOV, AVI (up to 5GB)
• Documents: PDF, DOCX, PPTX
• Images: JPG, PNG, GIF
• Audio: MP3, WAV

Can I protect my content from piracy?

Yes, we implement several protection measures:

• Encrypted video streaming (no downloading)
• Watermarked PDFs with member information
• IP-based access monitoring
• Automatic logout on suspicious activity

🤖 AI Features

How do AI assistants work?

AI assistants are custom ChatGPT-like bots trained on your content. Members can ask questions and get instant, personalized answers based on your expertise. You monetize by selling access tokens.

How much does AI cost to run?

AI usage is included in your plan. You set the price for access tokens, keeping 100% of the revenue (minus your plan's transaction fee).

Can I customize my AI assistant?

Absolutely! You can:

• Define its personality and tone
• Upload knowledge documents
• Set response guidelines
• Configure access limits
• Monitor all conversations

📧 Email & Marketing

How many emails can I send?

Email limits by plan:

• FREE: 500 emails/month
• LAUNCH: 10,000 emails/month
• SCALE: 100,000 emails/month
• ENTERPRISE: Unlimited

Can I segment my email list?

Yes! Use tags, custom fields, and behavior-based segments to send targeted messages to the right people at the right time.

Do you handle email deliverability?

We use industry-leading email infrastructure with built-in authentication (SPF, DKIM, DMARC) to ensure your emails reach the inbox, not spam folders.

🏪 Store & Landing Pages

Can I use my own domain?

Yes! All paid plans support custom domains. We handle SSL certificates and configuration automatically.

Are landing pages mobile-friendly?

100% yes! All templates are responsive and optimized for mobile devices. You can preview how your pages look on different screen sizes.

Can I add custom code?

Yes, you can add custom HTML, CSS, and JavaScript to your landing pages. We also support tracking pixels and third-party integrations.

🎯 Live Events

What video platforms integrate with events?

Currently, we integrate with:

• Zoom (recommended)
• Google Meet
• Custom RTMP streams

Can I record events?

Yes! Events can be recorded and automatically added to your course library for members who couldn't attend live.

How many attendees can join?

Event capacity depends on your video platform:

• Zoom: Up to 500 (based on your Zoom plan)
• Google Meet: Up to 100
• Custom RTMP: Unlimited

🔒 Security & Privacy

Is my data secure?

Absolutely. We use:

• 256-bit SSL encryption
• Secure AWS infrastructure
• Daily automated backups
• GDPR compliance
• Two-factor authentication (2FA)

Who owns my content?

You do! You retain 100% ownership of all content you upload. We're just the platform that delivers it.

Can I export my data?

Yes, you can export:

• Contact lists (CSV)
• Course content (ZIP)
• Analytics data (CSV)
• Email templates (HTML)

🆘 Support

How do I get help?

Multiple support channels:

• Email: support@selgora.com
• Knowledge Base: You're here!
• Community Forum: Connect with other creators
• Priority Support: For SCALE and ENTERPRISE plans

What's your response time?

• FREE & LAUNCH: 24-48 hours
• SCALE: 12 hours
• ENTERPRISE: 2 hours with dedicated support

Do you offer training?

Yes! We provide:

• Getting started video series
• Weekly group coaching calls (SCALE+)
• 1-on-1 onboarding (ENTERPRISE)
• Comprehensive wiki documentation

🌍 International

Can I sell in multiple currencies?

Yes! Stripe supports 135+ currencies. Your customers see prices in their local currency while you receive payments in your preferred currency.

Is Selgora available in my language?

Currently, the platform is available in:

• English
• Romanian
• Spanish (coming soon)
• Portuguese (coming soon)

Do you handle taxes?

We provide tax reports and integrate with Stripe Tax for automatic tax calculation. However, you're responsible for remitting taxes according to your local laws.

Still Have Questions?

Can't find what you're looking for? We're here to help:

📧 Email: support@selgora.com 💬 Live Chat: Available for paid plans 📚 Community: Join our creator community

Remember: There's no such thing as a stupid question. We're here to help you succeed!